Toll Free: 1800 419 3356

Frequently Asked Question

  • What is Gainwell Samriddhi Club all about?

    Gainwell Samriddhi Club is a Loyalty Rewards Programme initiated by Gainwell Commosales Private Limited (GCPL) that rewards customers for purchases of parts either at GCPL outlets or from our online portal through the payment gateway option with 100% advance payment. The program is specially designed for our Cash & Carry Customers. The points earned can be redeemed against Caterpillar merchandise or parts voucher.

  • How do I get myself enrolled for Gainwell Samriddhi Club?

    You can register by filling up a brief Customer Registration Form available on the portal http://loyalty.gainwellindia.com/gcpl/loyalty. You can also give us a missed call on 1800 419 3356 for any assistance and our Customer Care Centre will be happy to guide you through the registration process.

  • Is there any registration fee for Gainwell Samriddhi Club?

    As of now, there is no registration fee. However, GCPL reserves the right to make amendments in Terms & Conditions from time to time.

  • Is there any annual fee for Gainwell Samriddhi Club?

    As of now, there is no annual fee. The Gainwell Samriddhi Club membership is valid for lifetime subject to adherence of the Terms & Conditions.

  • How do I get my Loyalty ID?

    After successful completion of the registration process, your account login details along-with your Loyalty ID will be sent to your registered mobile number and e-mail ID.

  • Is there any validity of the Reward Points?

    Yes, the Reward Points are valid for a period of 12 months from the date of invoice.

  • How many types of memberships are there?

    The Gainwell Samriddhi Club has 3 tiers – Silver, Gold and Platinum. To know various benefits of each tier, kindly click on [Loyalty Programme Tier].

  • How do I earn Reward Points?

    You can earn Reward Points by purchasing your machine parts either at the GCPL outlets or at the online parts portal https://parts.cat.com/en/gcpl through payment gateway by making 100% payment.

  • Can the Reward Points be earned at the Credit transactions?

    No. the Reward Points can be earned only making 100% payment against parts purchase either at the GCPL outlet or through online payment gateway.

  • How do I track my Reward Points balance?

    Login into your account at http://loyalty.gainwellindia.com/gcpl/loyalty and on the “Transaction Report” screen, you will be able to see your points balance as on date. You can also give us a missed call on 1800 419 3356 to know about your accumulated Reward Points balance.

  • By when the Reward Points will be credited into my account?

    The Reward Points will be credited in your account within 48 hours of invoice generation.

  • Is there any validity of the Reward Points?

    Yes, the Reward Points are valid for a period of 12 months from the date of invoice.

  • How do I get my Bonus Points?

    If you buy all category of parts against an equipment within one year, then you’re entitled for bonus reward points.

  • What is Special Benefit on online parts purchase?

    You can purchase parts through online mode https://parts.cat.com/en/gcpl and upon making 100% payment thru the payment gateway, you will get extra Reward Points. For more information, kindly visit [Loyalty Programme Tier]r

  • What is the value of Reward Points in Indian Currency?

    1 Reward Point = 1 INR

  • How can I redeem my Reward Points?

    Login into your account at http://loyalty.gainwellindia.com/gcpl/loyalty and on the “Reward Catalogue” screen, you have the option to select various merchandise and parts voucher. Your Reward Points will be deducted against the selected merchandise/ parts voucher.

  • Where can I collect the chosen merchandise?

    The merchandise will be delivered to your registered address.

  • How can I use the Parts Voucher?

    The parts voucher can be used in the next purchase of the machine parts either at the GCPL outlet or at online purchase portal within the validity period of the voucher.

  • Is there a validity for the Parts Voucher?

    Yes, the parts voucher comes with a validity of 3 months.

  • Do I pay any charges on any of the redeemed items?

    Extra handling, courier charges, all taxes and local levies, if any, are borne by the company and you DO NOT pay any extra amount for your redeemed items.

  • How can I chose to opt out?

    You can chose to opt out from the Gainwell Samriddhi Club by simply giving us a missed call on 1800 419 3356 from your registered mobile number.